Overview
Read store feedback and publish seller replies.
Feedback records a customer's rating and sentiment for a completed purchase. Replies are public, not internal notes. Check the sender's permission and keep a record of who posted each reply.
Feedback belongs to the selected store. In v2, product_id identifies the
reviewed product and order_id identifies the purchase. Either can be null.
Use the operation reference for sentiment values, reply fields, and timestamps.
Endpoints
Additional endpoint reference
Reply to feedback
Provide your SellApp API key as a bearer token.
In: header
Path Parameters
The feedback path parameter.
Header Parameters
Store slug. Required for OAuth access tokens. API keys may omit it to use their current store, or the first accessible store when no current store is selected.
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
curl -X PUT "https://sell.app/api/v2/feedback/1" \ -H "X-STORE: launch-lab" \ -H "Content-Type: application/json" \ -d '{ "reply": "Please contact support if you need help with your download." }'{
"data": {
"id": 1,
"feedback": "POSITIVE",
"rating": 5,
"deleted_at": null,
"created_at": "2022-12-12T12:12:12.000000Z",
"updated_at": "2022-12-12T12:12:12.000000Z",
"store_id": 1,
"metadata": {},
"message": "The download arrived immediately and the setup instructions were clear.",
"reply": "Please contact support if you need help with your download.",
"is_automatic": true,
"product_id": 1,
"order_id": 1,
"sentiment": "POSITIVE",
"variant_id": null,
"product_title": null
}
}{
"type": "invalid_request_error",
"code": "bad_request",
"message": "The request could not be understood.",
"status": 400,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#bad-request"
}{
"type": "authentication_error",
"code": "unauthenticated",
"message": "Unauthenticated.",
"status": 401,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#unauthenticated"
}{
"type": "authorization_error",
"code": "forbidden",
"message": "This action is unauthorized.",
"status": 403,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#forbidden"
}{
"type": "not_found_error",
"code": "resource_not_found",
"message": "Not Found.",
"status": 404,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#resource-not-found"
}{
"type": "validation_error",
"code": "validation_failed",
"message": "The selected product variant id is invalid.",
"status": 422,
"param": "product_variant_id",
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#validation-failed",
"errors": {
"product_variant_id": [
"The selected product variant id is invalid."
]
}
}{
"type": "rate_limit_error",
"code": "rate_limit_exceeded",
"message": "Too Many Attempts.",
"status": 429,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#rate-limit-exceeded"
}{
"type": "api_error",
"code": "api_error",
"message": "Server Error",
"status": 500,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#api-error"
}