SellApp
Introduction

FAQ

On this page, you will find a list of frequently asked questions not referenced elsewhere in our docs.

This page covers the most common questions that are not answered elsewhere in the documentation.

General

How do I allow customers using a VPN to make purchases?

The VPN check helps protect your store from fraud. If you want to allow VPN-based purchases:

  1. Open your storefront payment settings.
  2. Enable Allow VPN purchases.
  3. Save your changes.

How do I change my subdomain?

Store subdomains cannot currently be changed.

How do I appeal negative feedback?

Feedback cannot currently be appealed.

My store got banned. Can I recover my products or data?

Storefronts that violate SellApp rules are reviewed and banned by the internal risk team. Associated products, files, and stock are purged. SellApp does not restore or redistribute that content.

Products

How do I restock my product?

  1. Open the products dashboard.
  2. Click the relevant product.
  3. Go to the Content section and add more stock.
  4. Save the product.

How do I sell serials, codes, keys, or licenses one-by-one?

  1. Open the products dashboard.
  2. Create a new product or edit an existing one.
  3. In the Content section, select Codes & Serials.
  4. Enter your stock in the Saved Serials field.
  5. Set the correct stock delimiter if needed.
  6. Save the product.

How do I sell a product for under a dollar?

Payment providers typically require the total order value to be at least one dollar. The usual workaround is to increase the minimum quantity so the total reaches that threshold.

For example, if a product costs $0.50, set the minimum quantity to 2.

Orders

When should I mark an order as completed, and how do I do so?

SellApp automatically detects successful payments and marks orders as completed. In most cases, you should not need to do this manually.

If you still need to mark an order as completed:

  1. Open the orders dashboard.
  2. Click the three-dot menu on the relevant order.
  3. Select Mark as....
  4. Choose Mark as completed and process the change.

What do pending, voided, and completed mean in my orders dashboard?

  • Pending: The order was started but not yet paid.
  • Voided: The order was not paid within 24 hours.
  • Completed: Payment was received and the order was processed successfully.

Support

Need to get in touch with SellApp support? Here is how to do so.

Introduction

Completely customize your SellApp storefront with our native builder

On this page

GeneralHow do I allow customers using a VPN to make purchases?How do I change my subdomain?How do I appeal negative feedback?My store got banned. Can I recover my products or data?ProductsHow do I restock my product?How do I sell serials, codes, keys, or licenses one-by-one?How do I sell a product for under a dollar?OrdersWhen should I mark an order as completed, and how do I do so?What do pending, voided, and completed mean in my orders dashboard?