API ReferenceTickets
Overview
Read support conversations and add store-scoped ticket replies.
Tickets contain a support conversation with a visitor or customer. Messages are ordered within a ticket and identify their author. A ticket can reference a purchase, but support access does not grant access to unrelated store resources.
Posting a reply can notify the customer, so check who is allowed to send it. If the response is lost, retrieve the message list before sending the text again. The operation schemas define ticket, customer, reference, and message fields.