API ReferenceTickets
Retrieve specific ticket
Retrieve a support ticket by its ID.
Retrieve a support ticket by its ID.
AuthorizationBearer <token>
Provide your SellApp API key as a bearer token.
In: header
Path Parameters
ticket*integer
The ticket path parameter.
Header Parameters
X-STORE?string
Store slug. Required for OAuth access tokens. API keys may omit it to use their current store, or the first accessible store when no current store is selected.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
curl -X GET "https://sell.app/api/v2/tickets/1" \ -H "X-STORE: launch-lab"{
"data": {
"id": 1,
"title": "Payment methods",
"status": "OPEN",
"customer": {
"id": 125,
"email": "jamie.chen@example.com"
},
"reference": {
"type": null,
"id": null
},
"created_at": "2022-12-12T12:12:12.000000Z",
"updated_at": "2022-12-12T12:12:12.000000Z",
"store_id": 1,
"archived": 0,
"read_status": {
"customer": false,
"store": true
},
"order_id": null,
"reason": null,
"message_count": 0
}
}{
"type": "invalid_request_error",
"code": "bad_request",
"message": "The request could not be understood.",
"status": 400,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#bad-request"
}{
"type": "authentication_error",
"code": "unauthenticated",
"message": "Unauthenticated.",
"status": 401,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#unauthenticated"
}{
"type": "authorization_error",
"code": "forbidden",
"message": "This action is unauthorized.",
"status": 403,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#forbidden"
}{
"type": "not_found_error",
"code": "resource_not_found",
"message": "Not Found.",
"status": 404,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#resource-not-found"
}{
"type": "validation_error",
"code": "validation_failed",
"message": "The selected product variant id is invalid.",
"status": 422,
"param": "product_variant_id",
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#validation-failed",
"errors": {
"product_variant_id": [
"The selected product variant id is invalid."
]
}
}{
"type": "rate_limit_error",
"code": "rate_limit_exceeded",
"message": "Too Many Attempts.",
"status": 429,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#rate-limit-exceeded"
}{
"type": "api_error",
"code": "api_error",
"message": "Server Error",
"status": 500,
"param": null,
"request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
"docs_url": "https://sell.app/docs/api/errors#api-error"
}