Retrieve specific ticket

Retrieve a support ticket by its ID.

Retrieve a support ticket by its ID. This v2 route is store-scoped. OAuth callers use the admin grant and select a store with X-STORE. Current membership and role permissions apply to every request.

Authorization

AuthorizationBearer <token>

Provide your SellApp API key as a bearer token.

In: header

Path Parameters

ticket*integer

The ticket path parameter.

Header Parameters

X-STORE?string

Store slug. Required for OAuth access tokens. API keys may omit it to use their current store, or the first accessible store when no current store is selected.

Response Body

`application/json`

curl -X GET "https://sell.app/api/v2/tickets/1" \  -H "X-STORE: launch-lab"

{
  "data": {
    "id": 1,
    "title": "Payment methods",
    "status": "OPEN",
    "customer": {
      "id": 125,
      "email": "jamie.chen@example.com"
    },
    "reference": {
      "type": null,
      "id": null
    },
    "created_at": "2022-12-12T12:12:12.000000Z",
    "updated_at": "2022-12-12T12:12:12.000000Z",
    "store_id": 1,
    "archived": 0,
    "read_status": {
      "customer": false,
      "store": true
    },
    "order_id": null,
    "reason": null,
    "message_count": 0
  }
}

{
  "type": "invalid_request_error",
  "code": "bad_request",
  "message": "The request could not be understood.",
  "status": 400,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#bad-request"
}

{
  "type": "authentication_error",
  "code": "unauthenticated",
  "message": "Unauthenticated.",
  "status": 401,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#unauthenticated"
}

{
  "type": "authorization_error",
  "code": "forbidden",
  "message": "This action is unauthorized.",
  "status": 403,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#forbidden"
}

{
  "type": "not_found_error",
  "code": "resource_not_found",
  "message": "Not Found.",
  "status": 404,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#resource-not-found"
}

{
  "type": "validation_error",
  "code": "validation_failed",
  "message": "The selected product variant id is invalid.",
  "status": 422,
  "param": "product_variant_id",
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#validation-failed",
  "errors": {
    "product_variant_id": [
      "The selected product variant id is invalid."
    ]
  }
}

{
  "type": "rate_limit_error",
  "code": "rate_limit_exceeded",
  "message": "Too Many Attempts.",
  "status": 429,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#rate-limit-exceeded"
}

{
  "type": "api_error",
  "code": "api_error",
  "message": "Server Error",
  "status": 500,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#api-error"
}

Change ticket status or archive state in the selected store. Requires the ticket API-key ability and store ticket permission. Send status OPEN to reopen or CLOSED to close; closing sends the existing customer notification only when the status changes. Send archived true to archive or false to restore. You may send both fields together; omitted fields stay unchanged. Use the same optional Idempotency-Key and identical body after a lost response. OAuth callers use the admin grant and select a store with X-STORE. Current membership and role permissions apply to every request.

Authorization

AuthorizationBearer <token>

Provide your SellApp API key as a bearer token.

In: header

Path Parameters

ticket*integer

Header Parameters

Idempotency-Key?string

Reuse this key only for an identical retry. A replay returns Idempotent-Replayed: true.

Length8 <= length <= 255

X-STORE?string

Store slug. Required for OAuth access tokens. API keys may omit it to use their current store, or the first accessible store when no current store is selected.

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

status*string

Value in"OPEN" | "CLOSED"

archived?boolean

status?string

Value in"OPEN" | "CLOSED"

archived*boolean

Response Body

`application/json`

curl -X PATCH "https://sell.app/api/v2/tickets/42" \  -H "Idempotency-Key: project-library-2026-09-04" \  -H "X-STORE: launch-lab" \  -H "Content-Type: application/json" \  -d '{    "status": "CLOSED",    "archived": true  }'

{
  "data": {
    "id": 1,
    "title": "Payment methods",
    "status": "CLOSED",
    "customer": {
      "id": 125,
      "email": "jamie.chen@example.com"
    },
    "reference": {
      "type": null,
      "id": null
    },
    "created_at": "2022-12-12T12:12:12.000000Z",
    "updated_at": "2022-12-12T12:12:12.000000Z",
    "store_id": 1,
    "archived": 1,
    "read_status": {
      "customer": false,
      "store": true
    },
    "order_id": null,
    "reason": null,
    "message_count": 0
  }
}

{
  "type": "invalid_request_error",
  "code": "bad_request",
  "message": "The request could not be understood.",
  "status": 400,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#bad-request"
}

{
  "type": "authentication_error",
  "code": "unauthenticated",
  "message": "Unauthenticated.",
  "status": 401,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#unauthenticated"
}

{
  "type": "authorization_error",
  "code": "forbidden",
  "message": "This action is unauthorized.",
  "status": 403,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#forbidden"
}

{
  "type": "not_found_error",
  "code": "resource_not_found",
  "message": "Not Found.",
  "status": 404,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#resource-not-found"
}

{
  "type": "validation_error",
  "code": "validation_failed",
  "message": "The selected product variant id is invalid.",
  "status": 422,
  "param": "product_variant_id",
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#validation-failed",
  "errors": {
    "product_variant_id": [
      "The selected product variant id is invalid."
    ]
  }
}

{
  "type": "rate_limit_error",
  "code": "rate_limit_exceeded",
  "message": "Too Many Attempts.",
  "status": 429,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#rate-limit-exceeded"
}

{
  "type": "api_error",
  "code": "api_error",
  "message": "Server Error",
  "status": 500,
  "param": null,
  "request_id": "01992a65-e064-71ba-b38f-902b7966a6be",
  "docs_url": "https://sell.app/docs/api/errors#api-error"
}

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