Trustpilot Review Invitations
Connect Trustpilot to SellApp so customers receive post-purchase review invitations from your delivery emails.
With SellApp, you can automatically invite customers to leave a review on your Trustpilot page after they purchase from your digital product store.
Trustpilot Review Invitation Setup
To start, head to your Trustpilot invitation settings by clicking here.
- On this page you'll find a unique Trustpilot email address. Click the "Copy email address"
- With the copied email address, head on over to your SellApp storefront personalization settings by clicking here and paste the unique email you copied in step 1 into the "Trustpilot Email" input, then click the "Save" button
That's it. Now, when SellApp sends the customer their delivery email after a purchase, Trustpilot can use that email to invite them to place a review on your Trustpilot page.
How it works
Whenever the delivery email is sent, your Trustpilot email is BCC'ed into the email that is sent to your customer. This BCC'ed Trustpilot email is then used by Trustpilot to automatically send an invitation to the customer's email to leave a review.
The limitation lies in the number of invites you can send out. For non-paying Trustpilot members, you will only be able to send out 100 invitations per month after which the invites stop being sent out. For most stores this is plenty enough, but for others it might make sense to purchase a plan.
For more info, head on over to Trustpilot's automatic feedback service (AFS) page by clicking here.