Customer Wallets

Customer wallets let you keep store credit close to the customer account. Customers can top up a wallet, spend available balance at checkout, and review wallet activity from the customer portal.

Open Wallet to manage wallet settings.

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What wallets are for

Wallets work well when you want to:

1. Let returning customers keep a prepaid balance.
2. Issue store credit after a support resolution.
3. Reward customers with wallet credit.
4. Offer checkout incentives such as cashback or top-up bonuses.

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Enable wallet checkout

From the Wallet dashboard, configure whether wallet checkout is available for the store. You can also configure minimum and maximum top-up amounts, expiration behavior, and the payment methods customers can use when adding funds.

When wallet checkout is enabled, eligible customers can authenticate during checkout. If the available wallet balance fully covers the order, SellApp can complete the checkout without requiring another payment method. If the wallet covers only part of the order, the customer chooses a payment method for the remaining balance.

Wallet checkout is intended for one-time purchases. Subscription purchases can currently not be paid for with wallet checkout.

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Wallet history and adjustments

Each wallet has a ledger history. Ledger entries can include top-ups, checkout spend, cashback, and so on.

Use the customer detail page when you need to review a customer's wallet, make a manual adjustment, freeze wallet activity, or inspect the history behind a balance.

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Incentives

Wallet incentives are configured from the Wallet area:

1. Bonus tiers let you add extra credit when customers top up above configured thresholds.
2. Cashback rules let you return a percentage of eligible purchases as wallet credit.

Cashback and bonus credit appear in the customer wallet history, so customers can see where each credit came from.