Customer Wallets
Enable customer wallet balances, top-ups, checkout wallet spend, credits, debits, and wallet history in SellApp.
Customer wallets let you keep store credit close to the customer account. Customers can top up a wallet, spend available balance at checkout, and review wallet activity from the customer portal.
Open Wallet to manage wallet settings.
What wallets are for
Wallets work well when you want to:
- Let returning customers keep a prepaid balance.
- Issue store credit after a support resolution.
- Reward customers with wallet credit.
- Offer checkout incentives such as cashback or top-up bonuses.
Enable wallet checkout
From the Wallet dashboard, configure whether wallet checkout is available for the store. You can also configure minimum and maximum top-up amounts, expiration behavior, and the payment methods customers can use when adding funds.
When wallet checkout is enabled, eligible customers can authenticate during checkout. If the available wallet balance fully covers the order, SellApp can complete the checkout without requiring another payment method. If the wallet covers only part of the order, the customer chooses a payment method for the remaining balance.
Wallet checkout is intended for one-time purchases. Subscription purchases can currently not be paid for with wallet checkout.
Wallet history and adjustments
Each wallet has a ledger history. Ledger entries can include top-ups, checkout spend, cashback, and so on.
Use the customer detail page when you need to review a customer's wallet, make a manual adjustment, freeze wallet activity, or inspect the history behind a balance.
Incentives
Wallet incentives are configured from the Wallet area:
- Bonus tiers let you add extra credit when customers top up above configured thresholds.
- Cashback rules let you return a percentage of eligible purchases as wallet credit.
Cashback and bonus credit appear in the customer wallet history, so customers can see where each credit came from.
Top up with a custom payment method
Enable Custom payment methods in Wallet settings to offer your usable instruction and redirect methods. Customers select an individual method in the portal top-up form. A saved restriction to other gateways continues to exclude custom methods.
A $25 top-up costs $25 and credits $25, plus any configured wallet bonus. Custom-method discounts, fees, and ordinary charge coupons do not change that payment amount.
Custom payments require seller verification. Customer confirmation or proof submission moves the charge to Review and adds no balance or bonus. After independently confirming receipt, staff with charge permissions can approve an initialized custom payment from Pending or Review in the Charges dashboard or through the charge completion API. Successful approval credits the deposit and saved bonus once. Repeated approval cannot add another deposit or bonus. Other wallet gateways keep their existing completion rules; voided custom top-ups cannot be revived.
Top-ups start in the customer portal. Public charge creation cannot create a wallet funding intent, and a redirect return never confirms that funds arrived.